Terms of Service

Welcome to Cited. These Terms of Service (“Terms”) govern your access to and use of the Cited platform, dashboard, websites, free audit tools, APIs, documentation, and related services (collectively, the “Services”) operated by Safairah Technologies Private Limited (“Cited,” “we,” “us,” or “our”), a private limited company incorporated under the Companies Act, 2013 in India.

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization, and “you” refers to both you and the organization.

If you do not agree to these Terms, do not use the Services.

Company information:

• Legal name: Safairah Technologies Private Limited
• CIN: U62011MH2026PTC471673
• Registered Office: Flat No. 22, Building LT 31, Vijay Nagar, Marol Maroshi Road, Opp Palloti Church, Andheri East, Mumbai — 400059, Maharashtra, India
• Contact: [email protected]

1. Eligibility and Account

You must be at least 18 years old and capable of entering a binding contract. To use most features of the Services, you must register for an account. You agree to provide accurate information, keep your credentials secure, and notify us promptly of unauthorized access.

We may suspend or terminate accounts that violate these Terms or pose a risk to the Services or other users.

2. The Services

Cited is a generative engine optimization (GEO) platform. Subject to these Terms and your subscription plan, we provide:

• Tracking of your brand's appearance across third-party AI systems (currently including ChatGPT, Perplexity, Gemini, Google AIO, AI Mode, Claude, and Grok)
• Analytical dashboards, reports, scores, and recommendations
• Free audit tools (GEO Audit, GEO Score, Crawl Radar, Cited Index)
• APIs, integrations, and supporting documentation

Plan-specific limits (queries, platforms, brands, seats) are described on getcited.in/pricing and within the Services. We may add, remove, or modify features over time. We will provide reasonable notice of material reductions to paid plans.

3. Subscriptions, Billing, and Taxes

Plans. We offer subscription plans (currently Starter, Pro, Scale, and Custom). Plan pricing, billing cycles, and included features are described on the pricing page and within your account dashboard.

Billing. Subscriptions are billed in advance — monthly or annually, depending on the plan you choose. Annual plans receive a discount as displayed at the time of purchase.

Payment processing. Payments are processed by Razorpay (for INR transactions) and Stripe (for international transactions). We do not store full payment card details. By providing payment information, you authorize us and our payment processors to charge applicable fees.

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date through your account dashboard. Cancellation stops future renewals; it does not pro-rate the current period.

Taxes. All fees are exclusive of applicable taxes (including GST in India, VAT, or other sales taxes), which will be added at the prevailing rates and reflected on your invoice.

Price changes. We may change subscription pricing for new billing periods with at least 30 days' notice by email or in-product notification.

Refunds. Refund eligibility is governed by our Refund Policy, which forms part of these Terms.

4. Free Tier and Trial Offerings

We may offer free audits, free tier access, or trial subscriptions. Free offerings are subject to usage caps and feature limits described on the relevant page. We may modify, suspend, or discontinue free offerings at any time without notice.

5. Your Data, Our IP

Customer Data. You retain all rights, title, and interest in any data, content, and materials you submit to or generate through the Services, including brand information, websites, queries, integrations data, and uploaded content (“Customer Data”).

License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and analyze Customer Data solely to provide, secure, and improve the Services for you.

Outputs. Reports, scores, dashboards, and recommendations we generate for you (“Outputs”) may be used and shared by you for your internal business purposes and with your clients (in the case of agency plans). You may not resell, repackage, or rebrand Outputs as your own standalone product without our written consent.

Our IP. The Services, including software, frameworks, methodologies (such as the GEO Composite Score, Crawl Radar, Cited Index, and Task Operating System), reports templates, documentation, and trademarks, are owned by us and protected by intellectual property laws. Except for the rights expressly granted in these Terms, we reserve all rights.

Aggregated data. We may generate de-identified, aggregated data from Customer Data and usage of the Services to operate, secure, and improve the Services and to publish industry benchmarks (such as the Cited Index). Aggregated data will not identify any specific customer or brand.

Feedback. If you provide feedback, suggestions, or ideas, we may use them without restriction or obligation to you.

6. Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law or third-party rights
• Reverse engineer, decompile, or attempt to extract source code, except where applicable law expressly permits
• Resell, sublicense, or commercially exploit the Services beyond the rights expressly granted (this does not restrict agency or white-label plans operating within their stated terms)
• Submit content that is unlawful, infringing, defamatory, malicious, or harmful
• Use automated means (bots, scrapers) to access the Services other than through our official APIs
• Attempt to circumvent usage limits, security measures, or access controls
• Interfere with the integrity, security, or performance of the Services
• Use the Services to develop a directly competing product

7. Third-Party AI Systems and Output Variability

The Services rely on outputs from third-party AI systems (including ChatGPT, Perplexity, Gemini, Google AI Overviews, Google AI Mode, Claude, and Grok). These systems are operated by third parties and behave non-deterministically — responses vary by query phrasing, time, geographic location, model version, and provider policy.

You acknowledge and agree that:

• We do not guarantee that any third-party AI system will respond in any particular way, will continue to operate, or will remain accessible
• We do not guarantee that following our recommendations will produce specific visibility, ranking, or traffic outcomes
• Third-party AI providers may change their models, policies, or pricing in ways outside our control
• Outputs reflect AI system behavior at the time of measurement and may not match real-time behavior

The Services are an analytical and recommendation tool — they are not a guarantee of business outcomes.

8. Data Protection and Privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

Data Processing Agreement. For customers requiring a Data Processing Agreement (DPA) under the GDPR, DPDP Act, or similar laws, contact [email protected]. We will provide a DPA for execution.

9. Confidentiality

Each party agrees to protect the other's non-public information (“Confidential Information”) with at least the same care it uses to protect its own (and no less than reasonable care), and to use it only to perform under these Terms. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.

10. Warranties and Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply to the maximum extent permitted by law, even if a remedy fails of its essential purpose.

12. Indemnification

You agree to defend, indemnify, and hold harmless Safairah Technologies Private Limited and its affiliates, officers, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, your Customer Data, or your violation of any law or third-party rights.

13. Term and Termination

These Terms remain in effect while you use the Services. You may cancel your subscription at any time from your account dashboard.

We may suspend or terminate your access if you materially breach these Terms, fail to pay applicable fees, or use the Services in a way that creates risk for us or other users.

Upon termination:

• Your access to the Services ceases
• We may delete your Customer Data 90 days after termination, unless legal hold or active subscription requires longer retention
• Sections that by their nature survive (IP, confidentiality, payment for accrued fees, liability, indemnification, governing law) continue in effect

14. Modifications to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email or in-product notification at least 30 days before they take effect (or such shorter period as required by law or to address security/legal issues). Continued use after the effective date constitutes acceptance.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts at Mumbai, Maharashtra, India have exclusive jurisdiction over any disputes arising out of or related to these Terms, subject to Section 16.

16. Dispute Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] to attempt good-faith resolution. If the matter is not resolved within 30 days, either party may pursue available legal remedies subject to Section 15.

17. Grievance Officer (IT Act, 2000)

In accordance with the Information Technology Act, 2000 and rules made thereunder:

• Grievance Officer: Salman Shaikh
• Email: [email protected]
• Address: Safairah Technologies Private Limited, Flat No. 22, Building LT 31, Vijay Nagar, Marol Maroshi Road, Opp Palloti Church, Andheri East, Mumbai — 400059, Maharashtra, India

The Grievance Officer will acknowledge receipt of complaints within 48 hours and resolve them within 15 days.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Services.

Severability. If any provision is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.

No waiver. Our failure to enforce any provision does not waive our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Force majeure. Neither party is liable for failure or delay due to circumstances beyond reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, internet or infrastructure outages, or government action.

Contact. Questions about these Terms: [email protected]